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Frequently Asked Questions |
- How long does it take to repair my computer?
- Every system is different and every issue is unique. When
you drop your computer off or have us come to an on-site job we
will give you an estimate of how long the job will take before
we start. Any additional work will be disclosed to you before we
begin.
- Do you work on Macintosh computers?
- Yes! We service both PC and Macintosh platforms and can
perform common or even more advanced repairs. If there is a job
we cannot do, rest assured we will guide you in the right
direction to solve your problem.
- Can you setup and secure a wireless network at my
home/office?
- PC Help Desk has qualified technicians on-hand who are
familiar with all types of wireless networks. We will come to
your location, give you an idea of what kind of work needs to be
done and recommend a hardware/software combination that is right
for your situation.
- I think I have a virus/spyware on my system, what do I do?
- The most important thing to do when your computer is
infected is backup your existing data. Many viruses will infect
and delete some of your files at it is important that your data
is safe. We will diagnose the problem then offer you a solution
for cleaning your system and keeping it protected in the future.
- My Computer is
producing a lot of heat, Why? How do I fix it?
- Most often this is caused by
your computer sitting directly on a soft surface and not having
access clean cool air. To fix this we would recommend that you
look for a laptop cooling platform that your laptop could sit
on, which circulates and cools the air surrounding the computer.
Also make sure that the area that you are putting your computer
on is free of dust, so that the dust in not being drawn into
your computer. A build up of dust inside your computer can cause
it to overheat. Use a vacuum and/or compressed air to carefully
clean up the dust that has collected within the case that can
clog up the fans.
- Is it important to
back up my data & how often?
- This is one of our most
common situations. Backing up your data ensures that you have
your data and that it hasn’t been lost when your hard drive
fails. There are online services, external hard drives, and
several other options to back up your data. We recommend the
external hard drive option: it tends to give you the most space
and easiest access to your saved data. Data Backup should be
done on a monthly basis if not weekly.
- My computer is running
really slow? How do I fix this?
- There are a few options that
will help solve this issue. One is to check if your computer has
enough RAM, RAM allows you to run multiple programs at once at a
higher speed. Another option is to defragment your hard drive.
This will help organize your data by putting it in order
spatially, making it much easier for your operating system
(Windows) to obtain the correct data quickly. Also your Anti
-Virus program should be kept up to date and your computer
scanned on a weekly basis.
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