A very good question and a difficult one to answer because… anything in response to a question of that nature, coming from a population of unknown people, would obviously be regarded as ‘hype’, or PR, or exaggerated truth at best.

So let’s try to be honest. Our customers speak for us:

"I was very much impressed, I had a computer at home that had just fallen apart, and they got it back to life again. They transferred all the data out temporarily, and then put it all back in after it was repaired, and it was done efficiently. I'd give them a big "A+" on adhering to schedule. I believe you get more for your money with these guys. They were able to weed through the products and pick out the best ones for my application. I'd go back to them. I consider them a resource now."

~Richard Wright


"I have asked the Desk for Help three times and I am so happy that the business started in La Jolla. In two cases technicians came to our house and fixed operational problems that baffled us, but were well known to them. The other time a technician talked me through a problem and I was able to solve the problem myself. It is so comforting to have a resource available that responds quickly, fixes the problem and charges a reasonable price that I have stopped begging my friends and my brother in law to get our computer up and running. Thank you Help Desk and I'm glad I don't have to use you more, but I feel more comfortable knowing that you are there. For my wife and I, we use the computer for a lot of things, but we don't have a deep understanding of the operating system. Help Desk fulfills that role. Thank you."

~John and Rosina Beaver
 

All businesses make mistakes: it’s what happens after that mistake is made that matters – how does the business deal with the situation? The PCHD attacks it head on. We do not avoid responsibility and will not charge for more work if it’s in anyway a reflection of our previous performance.

“We Work!”
The PCHD documents in detail the work performed (for future reference) on all client’s computers and we refer to this information regularly as a routine practice when dealing with our customers.

“We Work!”
We endeavor to constantly refine our organization to meet the highest expectations of our customers. This attitude is what has made the PC Help Desk so successful over the past few years of busines, and we will continue to improve our operation in order to better serve you, the customer.

“We Work!”
We hire TECHNICIANS that are competent and certified (same as our competitors do) but we look for the extras in personal performance and character when hiring and we demand top performance and personal ethics. We reward those “extras” when performed by our TECHNICIANS and as a result our customers usually have their same personal and well known TECHNICIAN arriving at their door on each and every occasion.

SIMPLY PUT: WE STAND BY OUR TECHNICIANS AND WE STAND BY OUR WORK.

“We Work!”
 

-The PC Help Desk